My Store Link and Store Graphic does not show up on my Facebook Page
The information in this article applies
to this particular SalesCart Product(s):
When you visit your Facebook Page, the Salescart App does not appear to be installed and neither the "Shop Now" link or the Shop graphic is displayed.
This can happen if you forgot to click the Add button in Step 3 to add the SalesCart app to your page. It can also happen if you edited the settings of your Facebook page and mistakenly deleted the app.
This issue is easily resolved. To resolve this problem do the
Step 1: You must understand how to switch to using Facebook as
YOU and using Facebook as your PAGE because if you are not in the proper
Facebook mode, the following procedure will not work. Please refer to
Learn More and follow the process of
switching back and forth and seeing how Facebook changes.
Step 2: First, confirm the SalesCart app information has not been
changed or edited and the SalesCart app really is not on the Page.
- Open Facebook
- Login to Facebook and use Facebook as "Page"
by clicking the down arrow in the far right, top hand side of
the Facebook menu, and choosing the page name. This will
switch the tiny avatar graphic in the middle of Facebook from your graphic
to your Page's graphic.
- At the top of your Facebook Page, click on Settings
- Click on Apps on the left menu.
- Ensure SalesCart is NOT listed as an Added App.
Step 3: If Step 1 shows that SalesCart is NOT Listed, add the
SalesCart App as follows:
- Open Facebook
- Login to Facebook and SWITCH to use Facebook
as "YOU" and NOT your page. This will switch the tiny avatar
graphic in the middle of Facebook from your Page's graphic to your regular
- Click on the following Link:
Note: If you
receive a blank page, it is because you are using Facebook as "page" and not
as "you". Return to Step 1 and start over.
- If you are logged into Facebook correctly, Facebook will display
a prompt: Add Page Tab with a drop down of pages you control.
The dialog will say:
Select the Facebook Pages to add SalesCart to:
Choose Facebook Pages
- From the drop down, select the page where you want to sell
products or services and where you want the Shop graphic to be displayed and
then press the Add Page Tab button.
- If you don't see the page in the list of pages then either SalesCart is
already added to that page or the permission to modify that page is assigned
to a different Facebook user. Go back to Step 1 and
login with the correct user or remove the
How to add the SalesCart Buy Now button and Shop graphic to your Facebook Page after the fact.
Informational to correct a deviation from procedure.
Words: shop, shop now, salescart app
Author: Technical Support