SalesCart Customer Technical Support -- Tech Article #006
Possible
Installation Problems Encountered while Installing SalesCart
Applies to: SalesCart 2.0/PRO 1.0/SQL 1.0 Last updated:
Sunday November 13, 2005.
SUMMARY
Ninety-nine percent (99%) of all SalesCart Installation problems are the
result of Microsoft OS or Microsoft FrontPage issues. SalesCart is built
on-top of the FrontPage platform which is built on top of the FrontPage
Extension platform which is built on top of the Internet Information Server
Platform which is built on top of the Operating System.
SalesCart
|
FrontPage
Server Extensions
Active-X
Data Objects
Internet
Information Server
Microsoft
Data Access Components
|
Microsoft FrontPage
|
Microsoft Networking
|
Microsoft Operating System
|
Computer Hardware and Bios
SalesCart Architecture
Since SalesCart is built on the
foundation of Microsoft products, any problems in the lower levels will manifest
themselves in SalesCart. As a result, the architects of SalesCart do
numerous error checking routines during the installation of the product to find
and detect these problems before SalesCart is installed. This article is a
step by step guide to handle most of the common installation problems and their
causes. We suggest you print this out and read this article before
installing the demo or installing SalesCart for the first time or if you run
into any problems while installing SalesCart.
Important: This procedure assumes
assumes you have a fundamental knowledge of Microsoft FrontPage and the ability
to navigate the Internet.
Incorrect Serial Number, Installation will be Aborted!
Cause: During installation of the Demo, do
not change the serial #. Leave the serial # as is. During
installation of the released software the User Information fields must be
entered exactly the same as when you registered the
SalesCart software.
For example, if SalesCart was registered to John
B. User, the "Name" field has to be filled in as John B. User.
Installation will fail if you use any other name than the
registered name.
If you are unsure of the name you used when you
registered the product, please go to the password reminder page at:
PWS.exe Not Found and it is required to run
SalesCart! Contact Microsoft Technical Support!
Cause: Well in all liklihood this indicate
that PWS is not installed. The PWS is required to Run SalesCart as well as
many FrontPage components such as the search component for instance. We
suggest first, you click on Start>>Find>>Files or Folders and look
for PWS.exe across your entire Hard Disk. If you can't find this then you
need to install a Web server, see the section entitled Installing
a Web Server.
Your Active Server Pages (ASP) path Registry Settings are Corrupt. Contact Microsoft Technical Support!
Cause: Well in all liklihood this indicate
that PWS is not installed and, therefore, ASP is not installed. Active
Server Pages (ASP) are required to Run SalesCart as well as many FrontPage
components such as the search component for instance. We suggest first,
you click on Start>>Find>>Files or Folders and look for ASP.dll
across your entire Hard Disk. If you can't find this then you need to
install a Web server, see the section entitled Installing
a Web Server.
Otherwise, if you find ASP.dll or which to bypass
this message, click below to download the patch, then double click on the file
and install the registry patch.
You need to Uninstall previous versions of SalesCart before proceeding!
Cause: Some version of SalesCart was found
during the Installation. Previous versions of SalesCart must be removed
before installing new versions. To Uninstall previous versions of
SalesCart, follow this procedure.
1In Windows 98/200, select Start>>Settings>>Control
Panel>>Add/Remove Programs.
2Select ComCity SalesCart
and click Add/Remove>>OK.
4Restart the computer.
If
this does not correct the problem, click on Start>>Find>>Files or
Folders and look for shop.dll across your entire Hard Disk. Delete all
occurrences of this file.
Less Common Problems
Please install FrontPage 2000 First!!
Cause: FrontPage 2000 was not found in the
registry. This can only really mean one thing. FrontPage 2000 is
either not installed or the registry was not set during installation. We
suggest you reinstall FrontPage 2000.
Your Registry is Corrupt and SalesCart cannot continue!!
Cause: FrontPage 2000 was not found in the
registry and the actual registry entry is not even present. This can only
really mean one thing. FrontPage 2000 is either not installed or the
registry was not set during installation. We suggest you reinstall
FrontPage 2000.
ActiveX Data Objects (ADO 1.5) Not Found, Rerun Option Pack 4.0
Cause: Well in all liklihood this indicate
that ADO1.5 or greater is not installed. Normally, this is installed as a
part of the operating system especially in older machines. ADO, Active X
Data Objects is required to Run SalesCart as well as many FrontPage components
such as the database results wizard for instance. We suggest first, you
click on Start>>Find>>Files or Folders and look for MSADO15.dll
across your entire Hard Disk. If you can't find this then you need to
install a version of MDAC (Microsoft Data Access Components) that will allow
database connectivity on your machine. Go
here to download the applicable version 2.12 of ADO.
When installing SalesCart 2.0 or Pro, I get this error:
An error occurred during the move data process : -11
Cause: This occurs when you uninstall the product and
then install the product
without rebooting in between. Uninstall, reboot, and reinstall.
Possible Problems Encountered during First Creation of Web
Web Servers and FrontPage
(PWS,
Personal Web Server, Option Pack 4.0, IIS 5.0)
You can operate FrontPage in two different
modes. Web-based and Server-based. Web-based webs are in essence
"dumb webs". They don't use a Web server and many of the
functions in FrontPage will not work. However, FrontPage defaults to
Web-based webs and most web designers initially are unaware of this
distinction. This is unfortunate because many of the advantages of
FrontPage to them are never exposed. If you access your FrontPage web as
"c:\mywebs\etc" or in general as a
disk location, you have a disk based web. If you access you FrontPage web
as "http:\\localhost\mywebname" you have a server based web.
SalesCart requires that you operate in a server based web as does most FrontPage
components. If you go to Microsoft FrontPage help, and type Use your
computer as a server, you will get this important piece of FrontPage help.
Use
your computer as a server (FrontPage-online Help)
When
you install Microsoft FrontPage, it checks to see if you have a Web
server installed on your computer. Previous versions of FrontPage
installed a Web server by default, so if you have a previous version of
FrontPage installed, you probably have a Web server installed as well.
If
you have installed a Web server or a previous version of FrontPage or
the server extensions, FrontPage automatically updates the server
extensions and, if necessary, guides you through the process of
configuring your server to use the server extensions. By default, all of
the webs you create will be server-based.
If
you don't have a Web server installed on your computer, FrontPage
installs the server extensions, but does not configure them. By default,
all of the webs you create in FrontPage will be disk-based. Use the
following procedure to configure your computer as a server and use
FrontPage to create server-based webs.
Install
server software, such as Microsoft Personal Web Server.
If
you have Windows 98 or Windows NT installed on your computer,
you can install the Microsoft Personal Web Server from the
product CD.
If
you have Windows 95 installed on your computer, you can install
the Microsoft Personal Web Server from the Windows NT 4.0 Option
Pack. You can download the Option Pack from the Microsoft
Web site.
After
you've installed a server on your computer, run Fpsrvadm, the
FrontPage Server Extensions administration utility, to configure
your server to use the server extensions. If your server is Windows
NT Internet Information Services (IIS), you can use the FrontPage
Microsoft Management Console (MMC) snap-in instead.
Notes
Once
you complete this procedure, FrontPage will create server-based webs
by default. You can continue to open and save any disk-based webs
you may have created prior to configuring your computer as a server.
To convert a disk-based web to a server-based web, publish the
disk-based web to the URL of your server.
For
information about how to install and administer the FrontPage Server
Extensions, see the FrontPage
Server Extensions Resource Kit. If the FrontPage Server
Extensions are installed on your computer, you can also access the
resource kit by default at C:\Program Files\Common Files\Microsoft
Shared\Web Server Extensions\40\Serk\nnnn\Default.htm. (The
nnnn folder has a numerical name based on the language in
which you installed the FrontPage Server Extensions. For example, in
a US English installation, the path is C:\Program Files\Common Files\Microsoft
Shared\Web Server Extensions\40\Serk\1033\Default.htm.)
Converting a disk-based web to a server-based Web.
If you have been creating disk-based webs with
FrontPage, here are the FrontPage directions on converting a disk-based web to a
server-based web.
Convert
a disk-based web to a server-based web (FrontPage-online Help)
If you configured your computer as a server after you installed
Microsoft FrontPage, you can use the following procedure to convert your
disk-based webs to server-based webs.
Open your disk-based web in FrontPage, and then publish
the web using HTTP, specifying the URL of your server as the
location you want to publish to.
Installing a Web server on to FrontPage
If you have Windows95, you have to go and
download Option Pack 4.0 from Microsoft. If you have Windows98 or
WindowsME, Option pack 4.0 is on the Windows98/ME CD and you need to have that
CD to continue this procedure. If you have Windows2000, the Add/Remove
programs functionality can help you install IIS5.0 which is on the Windows2000
CD.
Note:Please read and
follow the instructions below regarding Microsoft Personal Web Server. In
order to run SalesCart properly you MUST have the current version of Microsoft
Personal Web Server or Internet Information Server (IIS) installed and
running.
SalesCart like any FrontPage component requires Microsoft
Personal Web Server (PWS), as shipped with Windows® 98,
Windows ME, or Windows NT 4.0 Option Pack.If you have Windows2000, Internet Information Server (IIS) 5.0 is shipped
in lieu of PWS. It is important to determine which version of PWS or IIS is
installed on your system, because an old version or no web server will prevent
SalesCart from working.
There are three distinct types of web servers.
§Microsoft Personal Web Server 4.0 (This is shipped with Windows®
98, ME and Windows NT Professional).
§FrontPage Personal Web Server (shipped with FrontPage 98 and
Microsoft Windows 95). This version is no longer supported.
§Internet Information Server Web Server (IIS4.0 shipped with
Windows NT 4.0 and IIS 5.0 shipped with Windows 2000).
Note:Although the
software is titled "Windows NT 4.0 Option Pack", it contains
Microsoft PWS for Microsoft Windows® 95, 98, and ME.
To determine which version of PWS you have installed on
your system, either
Click on:
Start>>Programs>>Internet
Explorer>>Microsoft Personal Web Server>>Personal Web Manager.
Or, on some systems.
Click on:
Start>>Programs>>Microsoft
Personal Web Server>>Personal Web Manager.
Or, on Windows 2000
Click on:
Start>>Control
Panel>>Administrative Tools>>Personal Web Manager.
If you are presented with a Personal Web Manager dialog
box, then you have the correct version of PWS and may continue with the
SalesCart installation process.
If you do not have Personal Web Manager and do have a
Personal Web Server Properties dialog box, then you do not have the current
version of PWS.
Personal Web Server in System Tray
You may also see the Personal Web Manager icon running in
the control tray located in the very lower right hand corner of your Windows
Desktop.The System Tray is shown
below:
The Personal Web Server (PWS) icon is the ICON that looks
like this:
If this ICON is present in your System Tray, than the
correct version of the PWS is installed.
Note:If
you do not have the current version of PWS, you must un-install the PWS on
your system then install the correct version of PWS. The incorrect version
also shows up as an Icon entitled Personal Web Server in the Control Panel.
The incorrect version should be un-installed using the Add/Remove programs
icon in Control Panel.
SalesCart is optimized for use with Windows®
98 and Windows 2000.
If you installed IIS 5.0 that came with Windows®
2000, or if it was automatically installed by the computer manufacturer, then
your PWS/IIS 5.0 is already up to date and you should skip this section.
If you are a Windows® 2000 user, and
PWS is not
installed, then follow these instructions.
1Go to the Windows® 2000 Start
button, click on:
Start>>Settings>>Control
Panel>>Add/Remove Programs>>Add/Remove Windows Components.
1The Windows Component Wizard Screen will be
displayed.
2Click and select
the option labeled Internet Information Services (IIS) and click
on Next.
3Restart your computer after the installation is completed and
you are prompted to.
Windows® 98/ME
Follow this procedure if you have Windows 98 and cannot
find the Personal Web Server.
If you installed the PWS that came with Windows®
98, or if it was automatically installed by the computer manufacturer, then your
PWS is already up to date and you should skip this section.
If you are a Windows® 98/ME user,
and PWS is not
installed, then follow these instructions.
1Go to the Windows® 98 or ME Start
button:
Settings>>Control
Panel>>Add/Remove Programs>>Install.
Follow these instructions if you are installing SalesCart
on Windows NT® 4.0 workstation and cannot find the Personal
Web Server.
Prior to installing SalesCart onto Windows NT®
4.0 workstation, you must have Microsoft NT Option Pack 4.0 Personal Web Server
(PWS) or greater installed. To determine the version of PWS installed on your
system, follow the instructions in the section Determining
Your PWS Version on page .
Note:You
must un-install the incorrect version of PWS BEFORE installing Windows NT 4.0
Option Pack.
To install the latest version of
PWS:
1un-install the PWS that came with FrontPage 98.
2Restart your computer.
3Download and install Windows NT 4.0 Option Pack.
(The
Windows NT 4.0 Option Pack can be downloaded from Microsoft, free of charge.Check at http://www.salescart.com/support/download.htm
(see "http://www.salescart.com/support/download.htm") for the latest
link).
Anytime FrontPage is installed or reinstalled and
anytime a client Web server is installed or reinstalled, the FrontPage server
Extensions must be configured or reconfigured. SalesCart requires that the
FrontPage server Extensions to be installed and operating correctly. Many
other important FrontPage components also require this. See the FrontPage
help detailing this below.
Enable
or disable the FrontPage Server Extensions
(FrontPage-online Help)
If a web is server-based and the server
is using the Microsoft FrontPage Server Extensions, you can extend the
functionality of the web by adding page elements such as hit counters,
search forms, and confirmation fields. To ensure compatibility with
servers that don't use the FrontPage Server Extensions, you can enable
or disable commands that rely on the presence of the server extensions
on the server. If you disable the server extensions for a web, the
related commands will be unavailable (that is, they will appear dimmed)
on menus in FrontPage at authoring time.
On the Tools menu,
point to Page Options, and then click the Compatibility
tab.
If you want to target your web for a
server that uses the FrontPage Server Extensions, select the Enabled
with Microsoft FrontPage Server Extensions check box.
Note If
your server doesn't use the FrontPage Server Extensions and you
clear this check box, the following commands will be unavailable:
Hit Counter
(Insert
menu, Component submenu)
Confirmation Field
(Insert menu, Component
submenu)
Include Page
(Insert
menu, Component submenu)
Scheduled Include Page
(Insert menu, Component
submenu)
If you want to get some additional help on
installing, reinstalling or configuring the server extensions, Microsoft
provides detailed help on this topic at this URL --> http://officeupdate.microsoft.com/frontpage/wpp/serk/
We will detail the Step-By-Step procedure to
install the FrontPage Extensions Below:
If you remove or un-install the
PWS, or if you install a
newer version of PWS such as Option Pack 4.0 or IIS5.0, or if install or
reinstall FrontPage, you will need to follow the installation instructions in
this section to install the correct version of the server extensions for
FrontPage2000.
If you are running Windows 98 or Windows ME, click on
Start>>Programs>>Microsoft
Office>>Tools>>Server Extensions Administrator.As an alternative, you may also click on Start>>Find>>Files
or Folders and search for FPMMC.MSC.Double-click on this file once it is found.
If you are running Windows 2000, click on
Start>>Settings>Control
Panel>>Administrative Tools>>Server Extensions Administrator.
If you are running Windows NT 4.0, click on
Start>>Programs>>Server
Administration>>Server Extensions Adminstrator.
Make sure the FrontPage Server Extensions folder is
visible. If not, do the following:
1Go to the Console>>Add/Remove
Snap-in.
2Select the FrontPage Server Extensions folder
3Click Add>>OK.
4Highlight the LocalHost or Computer/Server Name, as shown
below.
10If you want to use FrontPage to sent email, you may configure
Mail Server extensions. However, for now select No,
I'll do it later>>Next>>Finish.
11Enable CGI-Bin Executable's:Right Click on Localhost or your computer name if it appears instead of
Localhost.Select Properties.Under Permissions, make sure the Allow
authors to up-load executable's is checked.If you or your ISP does not have this option checked, you will not be
able to use SalesCart or set permissions correctly from FrontPage.
Web Server is Off. Click on The Personal
Web Server (PWS) icon is the ICON that looks like this: and click the Start
Button.
Windows Networking is incorrectly
installed. Beyond the scope of this document, you must contact
Microsoft FrontPage Technical Support. Ask for the Server Extension
Queue. Request help in configuring and enabling Server based webs such
that you can access http://localhost.
Other Causes: Beyond the scope of this
document, you must contact Microsoft FrontPage Technical Support. Ask
for the Server Extension Queue. Request help in configuring and
enabling Server based webs such that you can access http://localhost.
Web Server is Off. Click on The Personal
Web Server (PWS) icon is the ICON that looks like this: and click the Start
Button.
Bot is located in the wrong place because a
weird installation of Microsoft office. Click on
Start>>Find>>Files or Folders. Search for vinavbar.*l (The
Navigation Bar Control installed by default with FrontPage). Make a
note of this folder. Do a second search using the Find program and
look for Shop.*. Copy the Shop folder found in the second search so
that it is at the same folder level as the vinavbar folder.
Windows Networking is incorrectly
installed. Beyond the scope of this document, you must contact
Microsoft FrontPage Technical Support. Ask for the Server Extension
Queue. Request help in configuring and enabling Server based webs such
that you can access http://localhost.
Other Causes: Beyond the scope of this
document, you must contact Microsoft FrontPage Technical Support. Ask
for the Server Extension Queue. Request help in configuring and
enabling Server based webs such that you can access http://localhost.
Can't see SalesCart new Web Template
Cause: Office was installed in a non-default
folder location and SalesCart files were subsequently copied to a bad folder
location.
Solution: copy
three items into different directories at the same level as you find empty.tem
-
Do a search - START Button >> find files and folders >> file
name: empty.tem
In the results window, write down the path - that's where you'll want to copy
these files:
1. [SalesCart]product.tem into PAGES folder
2. [SalesCart]lobby.tem into PAGES folder
3. SalesCartPRO.wiz(For SalesCart PRO) or Salescart.wiz(For SalesCart
2.0) into WEBS folder
Web Server is Off. Click on The Personal
Web Server (PWS) icon is the ICON that looks like this: and click the Start
Button.
Windows Networking is incorrectly
installed. Beyond the scope of this document, you must contact
Microsoft FrontPage Technical Support. Ask for the Server Extension
Queue. Request help in configuring and enabling Server based webs such
that you can access http://localhost.
Other Causes: Beyond the scope of this
document, you must contact Microsoft FrontPage Technical Support. Ask
for the Server Extension Queue. Request help in configuring and
enabling Server based webs such that you can access http://localhost.
