How To Get Support

Please Read Carefully: Our Support Options have Changed!

-STANDARD Support

SalesCart NET
Two incidents of online support requests are provided within 30 days of the purchase of the product for support related to software installation. After 30 days, you need to purchase priority support for all ordinary support requests. If you have questions about customization or programming, you will need to purchase advanced support.

SalesCart Express
Support via our online support requests format is provided as long as you are enrolled in the support option with the software.

Older versions of SalesCart
Technical support is only offered on a priority fee-based basis for all other versions of SalesCart. If the software is retired for more than 6 months, no support may be provided. Go Here: secure online support form

- STANDARD Support for SalesCart Express and SalesCart NET users.
Standard Support is only offered on SalesCart Express if you are enrolled in the support option. Technical support is offered during regular business hours with response by Email. Click here to complete a Standard Support Request. The typical response time during normal business hours from the time an incident is reported is 1-4 hours. If you submit an incident during weekends or holidays, you should receive an answer within 2-6 hours on the first business day following your submission.

- PRIORITY PAID Support
There are three Priority Paid support options:

- Single/Per Incident Standard Support Option
You may receive Standard paid e-mail based ticket support at a per support incident rate by going to our secure online support form. Standard Support covers the support of features and capabilities that ship with the product and that we advertise.

- 6 Month Support Option
You may receive unlimited e-mail based ticket support for a specific term by going to our secure online support form.

- Advanced Support Option
You may also purchase advanced support option to consult with our programming/development team regarding technical issues that are SalesCart related. Advanced support covers programming and code-level issues. Advanced support will be addressed by level 2 or level 3 engineers and may include simple customization options as well. The amount of time required will be determined by our staff and if it extends the amount paid for your project will not be started until we clear the total time and amount necessary. You can purchase the first hour for this option by going to our secure online support form.

- TRIAL/PRE-SALES Support.
Trial Demo users may receive "pre-sales" non-priority standard installation based support for 15 days with a 2 incident maximum or you may use the discussion list.