Support Request

Standard Customer Support Request

SalesCart Express Users: If you are an existing SalesCart Express user awith a monthly support option or if you are a trial/demo user, please fill out the form below to receive technical support. Trial users receive a minimum of 2 free incidents of support using the form below. If you have opted out of the technical support option or cancelled monthly support, you will need to purchase a single support option first by going to our secure online support form. After paying the single incident fee, you may re-start monthly support at anytime by paying 1 incident, the first month of support, plus a $50 setup fee.

SalesCart NET users: SalesCart NET is considered an advanced and highly customizeable developer solution and only comes with support incidents for a period of 30 days related to software installation. It does not cover advanced technical support issues dealing with software customization, server configuration and operation or modifications of the software. After 30 days, you may purchase a support using our secure online support form or use one of our self-help options such as our knowledge base or our users forum.

Average support turnaround time: ComCity will attempt to get a first response to your customer support request normally within 3 hours of submitting it during our normal business hours. During busy times, we will attempt to provide a first response within 6 hours during normal business hours. If you are submitting your ticket after hours, you will receive a first response typically within 4-6 hours when we return on normal business hours.

First response means if you have provided us all of the information and the problem is a level 1 issue, a solution may be proposed. If we require additional information or if the problem is a more difficult level 3 issue, than a longer time frame will be required to ultimately provide a final solution to your problem.

*Required Information

Contact Information
*Short <10 word* Title or Synopsis of the problem.:**
Please provide a complete step-by-step description of how to reproduce your problem with a browser or the software that you are using at the time when the error occurs: We must be able to regenerate the issue to solve it. Please provide the exact steps necessary to regenerate the issue you have been experiencing. Start with giving us the exact Url's end with the exact error messages.


Licensee First Name: *
Licensee Last Name: *
Company Name: *
Email Address: *
Phone Number: *
Website Address where issue occurs:*
Software Information
Your SalesCart Serial Number: *	(if demo user then enter "DEMO")
Software Design Tool:
SalesCart Version:
If you are not hosted at ComCity or Web-Hosters, it is often easier to troubleshoot your problem if you provide the username and a password for your hosting account so that we can access your site. If you do not provide this information, we will attempt to solve the problem as best as we can. However, in some cases, it is impossible to solve the problem without this information.
Username:
Password: