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BUG:
Error: Shipping Rates Cannot Be Determined!
The information in this article applies
to this particular SalesCart Product(s):
STD, PRO, SQL, NET
SYMPTOMS
The shopping cart works fine until you get to the shipping page. The shipping page does not display any shipping options only the following error:
Error: Shipping Rates Cannot Be Determined!
Please provide either a Valid State or Valid Country
Most Likely you have lost Session or you have no weight for your products.
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CAUSE
This is caused by a FrontPage bug. Whenever you use FrontPage to edit a database connection or use the database region wizard, FrontPage automatically edits and adds code to the global.asa file and adds code that breaks your ASP session. It specifically adds a subroutine called FrontPage_ConvertFromODBC. This subroutine breaks the database connection session and will cause the session to be lost.
RESOLUTION
If FrontPage has modified your global.asa, you will need to fix it. First, make a copy of the existing global.asa file. Next edit the global.asa file with notepage (do not use FrontPage) and comment out the following line: FrontPage_ConvertFromODBC ==FrontPage Generated== with a single quote as the first character. Save the file. Note, if you use Frontpage to edit the global.asa, it will add html text to the file and damage it even further. For some strange reason the Microsoft asp file global.asa is not compatiable with Microsoft FrontPage.
SUMMARY
The following is a FrontPage bug in the Database Region Wizard.
STATUS
This is a bug in a 3rd party product- Microsoft FrontPage
REFERENCE
Additional Query
Words: shipping, shipping rates, shipping rates cannot be determined, lost session, Error: Shipping
Active/inactive: Active
Author: mtb
Date: 10/27/05
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