Frequently Asked Questions

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This FAQ contains answers to questions that pertain to installation problems, error messages, and common setup issues and mistakes for all versions of SalesCart. 

Note: sometimes error message wording may not be 'exactly' the same as that listed below.

Brand new technical articles dealing with SalesCart installations

  1. Installing a Demo or Released Version of SalesCart.
  2. Possible Installation Problems Encountered while Installing SalesCart.

Install Issues

1.  I'm trying to install SalesCart and after entering my User Information keep getting the error message "Incorrect Serial Number Installation Will Be Aborted"

2. When installing SalesCart 2.0 I receive the error message "Your Transaction Server Registry Settings are corrupt. Contact Microsoft Technical Support."

3. When installing SalesCart 2.0 I receive the error message "Your Active Server Pages (ASP) path registry settings are corrupt. Contact Microsoft Technical Support."

4. When installing SalesCart Pro I receive the error message "ASP.dll not found and is required to run SalesCart! Contact Microsoft Technical Support."

5. When installing SalesCart 2.0 or Pro, I get this error:  An error occurred during the move data process : -113

Other Setup Issues

Solutions

I'm trying to install SalesCart and after entering my User Information keep getting the error message " Incorrect Serial Number Installation Will Be Aborted"

The User Information fields must be entered exactly the same as when you registered the SalesCart software. 

For example, if SalesCart was registered to John B. User, the "Name" field has to be filled in as John B. User. Installation will fail if you use any other name than the registered name.

If you are unsure of the name you used when you registered the product, please go to the password reminder page at:

 http://www.salescart.com/scuserroom/SC_PasswordReminder.asp 

This will email the registered user's information that should be used for installation.

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When installing SalesCart 2.0 I receive the error message " Your transaction server registry settings are corrupt. Contact microsoft technical support."

This is a bug in PWS.  Microsoft documents this on their web site at     http://support.microsoft.com/support/kb/articles/Q246/0/81.ASP?LNG=ENG&SA=ALLKB&FR=0

Click below, download the file, then double click on the file and install the registry patch.

PWS Transaction Server Registry Patch 

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When installing SalesCart 2.0 I receive the error message "Your active Server Pages (ASP) path registery settings are corrupt. Contact Microsoft technical support."

Click below to download the patch, then double click on the file and install the registry patch.

Active Server Pages (ASP) Registry Patch 

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When installing SalesCart Pro I receive the error message "ASP.dll not found and it is required to run SalesCart! Contact Microsoft technical support."

Click below to download the patch, then double click on the file and install the registry patch.

Active Server Pages (ASP) Registry Patch 

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When installing SalesCart 2.0 or Pro, I get this error:
 An error occurred during the move data process : -113

This occurs when you uninstall the product and then install the product
without rebooting in between.  Uninstall, reboot, and reinstall.

Also look for the following folder in your Windows directory by typing in the following path: 

C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\40\bots

"and"

 C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\50\bots

If you do not have that folder, create it. UPDATE: Go to the following path C:\WINDOWS\Application Data\Microsoft\FrontPage and see if the "botcache" folder is there, if it is not then create a folder with the same name and you should be set!

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Other Setup Answers

Cannot add (SalesCart) product link in the "insert FrontPage Component" selection box.

I can't add (SalesCart) product link in the "insert FrontPage Component" selection box, it doesn't exist!

Answer: This is a "feature" of FrontPage and the purpose appears to be to protect you from installing software from someone you don't know which turns out to be a virus or something worse.  To make the component show up, follow these directions.

Directions:  First, open FrontPage Explorer on the Windows95 (client) machine where SalesCart is installed.  Select Open Web, then type http://127.0.0.1 in the field marked "Web Server".   After typing in http://127.0.0.1, press the Enter Key.  In FrontPage Explorer, click on Tools, then on web settings and view the FrontPage Web settings.   Click on the configuration tab and view the Web Name.  If the field is not "grayed" out or contains a name, repeat the above procedure because you don't have the root web opened.

Once you have confirmed that the web name is grayed out, select Tools and Recalculate Hyperlinks from the FrontPage Explorer menu.  Edit one of the pages and select the component from the Insert menu.  The first time it will warn you that you are installing foreign software, click OK on the box and continue.

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HTTP Error 403; 403.1 Forbidden: Execute Access Forbidden; This error can be caused if you try to execute a CGI, ISAPI, or other executable program from a directory that does not allow programs to be executed.

There are two possible causes of this problem. They both have to do with the permission settings of the WEB site. The first has to do with your Front Page permissions. The second is the permission settings for the IUSR_servername account set at your WEB hosting company.

To set the Front Page permissions, open Front Page Explorer and open the SalesCart web site you are working on, do the following;

  1. In FrontPage explorer select 'Folders' view. Expand the list under the folder 'http://127.0.0.1/test' by pressing the '+'.

  2. The following folders need to have their permissions set: 'cgi-bin'; 'mall'; and 'fpdb'.

  3. To change the permissions of the folders, right click on the folder and select properties. You will see the following, (mall directory used for example):

  4. All three boxes (only two boxes will appear on some WEB sites) should be checked. This allows programs and scripts to be run and files to be browsed.

  5. The 'fpdb' directory should have the 'Allow files to be browsed' box unchecked. This prevents users from seeing your orders database, 'shop.mdb'.

  6. Apply the changes to each directory.

If the above settings are correct and you still get an error, you will need to contact your web hosting provider; To have your web hosting company change the permissions of your IUSR_servername account; Call you web hosting company and ask to have the permissions for the IUSR_servername account changed to 'CHANGE' for the 'cgi-bin'; 'mall'; and 'orderdb' directories of your web.

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Microsoft OLE DB Provider for ODB Drivers error 80004005....operation must use an updatable query.

The key here is the "operation must use an updatable query". The error is stating that an update is not being allowed. This is a permission issue. The answer is the same for the; HTTP Error 403 403.1 Forbidden: Execute Access Forbidden. This error can be caused if you try to execute a CGI, ISAPI, or other executable program from a directory that does not allow programs to be executed. .

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When I try to open my web at http://my-machine-name I get the following error, "There is no server on port 80:".

This is due to your Microsoft Personal Web Server either being off, or not installed properly. If you have PWS installed select the PWS properties from control panel or the taskbar and make sure it's running. If the PWS is installed and running, and you still get the error contact Microsoft Technical Support . If the PWS was not previously installed, see the downloads section of this support site.

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I have plenty of disk space but I get the following disk space error when I try and install the software:

"Not enough Disk Space" Dialog box:  Not enough disk space on the target while attempting to copy files.
To continue first free disk space on the target drive then click OK.

The error means that you do not have FrontPage installed or do not have the correct version of FrontPage installed for the particular software version you have downloaded.  The program believes theres not enough space because you are trying to install the software to a place where the software your suppose to have resides but doesn't.

Solution:  Install the correct version of FrontPage2000 before installing the software.

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I'm trying to install Option Pack 4.0 so that I can install SalesCart. However, Option Pack 4.0 keeps stoping half-way through the install complaining that it was unable to write and initialize the Transaction server in the registry.

This is a bug in PWS.  Microsoft documents this on their web site at http://support.microsoft.com/support/kb/articles/Q246/0/81.ASP?LNG=ENG&SA=ALLKB&FR=0

Solution#1:

The error is an error with Option Pack 4.0 and with Windows98.  There is a second version of Option Pack 4.0 from Microsoft that corrects this problem.  The specific problem has to do with the 
MTSSETUP.DLL file.

Oddly enough the 'new' dll file has the same version # as the 'old' one but the file sizes are different. The URL where to download this file is listed below. If PWS4 is working, we suggest you DO NOT bother with this patch.

Click here to get the updated patch/file.

Place this file in the same folder that has the setup.exe file for PWS4. If
your running it off the CD you'll have to copy the contents of the folder
onto your HD.

Detailed Instructions to patch Microsoft Option Pack 4.0 CD Install

  1. Create a temporary directory on your c:\ drive.  Open File Manager by clicking on Start, then programs then Windows Explorer.  Click on C:\ and then File, New, Folder, type in the new name of the folder as fixpws.
  2. Insert your windows98 CD into the drive of your computer.  Highlight the CD drive "x" for the CD, open the add-ons folder and then double click on PWS.  Select Edit and then Select all from the Menu and then Edit and Copy from the menu and then go to the C:\fixpws folder and select Edit and then Paste from the Menu.
  3. Highlight the C:\fixpws folder and on the right side of Windows Explorer select the mtssetup.dll file and press the delete button.
  4. Download the mtssetup.dll file from the link shown above (http://www.salescart.com/support/files/mtssetup.dll and copy it to the C:\fixpws folder and overwrite the existing file if you did not delete it.
  5. Now click on Start and Run and type C:\fixpws\setup.exe and select OK.

Solution#2:

You can also simply repair the registry.  We recommend Solution #1, but this method is quicker.  Simply click below, download the file, then double click on the file and install the registry patch.

PWS Transaction Server Registry Patch 

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I'm trying to install SalesCart.  However, the SalesCart install is complaining that Option Pack 4.0 (MTS).... is not installed.

There are two possible causes for this problem:

  1. You really don't have Option Pack 4.0 installed.
  2. You have a "bad" installation of Option Pack 4.0 installed.

Troubleshoot this problem first by determining what version of PWS you have installed.  We really suggest that you read the manual for this because it contains a lot of information on this subject.

Click on Start, then control panel, if you have an Icon labeled Personal Web Server...you have the old incorrect version of the web server which is really now obsolete.  Refer to the manual.  You can download a copy of the manual even if you do not currently have the software by going here.

If not, then click on Start then Find Files and search for the file pws.exe in the Windows\system folder.  If you have that file, then you problem is that you have a "bad" installation of Option Pack 4.0.  Refer to FAQ #22.  If you do not have that file, then you have not installed Option Pack 4.0.  Refer to the manual.  You can download a copy of the manual even if you do not currently have the software by going here.

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When I start building my Salescart web and finish the wizard, I get the following error:
Runtime Error 75

There is no default FrontPage temporary working directory.  Normally, this is located in the default location and you can create a folder in the following location.

C:\Program Files\Microsoft FrontPage\temp

However, if you have uninstalled FrontPage and then subsequently installed it to a different directory, you may have a damaged frontpg.ini file.  Do the following:

 

Use FindFile to locate your frontpg.ini file.  Its usually located in c:\windows

 
When you open that file with Textpad, it should look something like the following, yours probably won't
 
[FrontPage 3.0]
SMTPHost=mail.somebody.com
MailSender=no-one@anywhere.com
FrontPageRoot=C:\Program Files\Microsoft FrontPage
FrontPageLangID=0x0409
UILangAbbrev=enu
NoAbsoluteFileResults=1
NoServerFileResults=1
BotCacheDir=C:\Program Files\Microsoft FrontPage\BotCache
CheckedHostName=java
HostOverride=localhost
PWSRoot=C:\FrontPage Webs
 
Notice  FrontPageRoot=C:\Program Files\Microsoft FrontPage (line 3 of the ini file above).
 
Create a temp folder using windows explorer just below the FrontPageRoot specified in the .ini file.  If there is no FrontPageRoot, specify one as shown above and create the default /temp folder.
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I am getting:Microsoft OLE DB Provider for ODBC Drivers error '80004005' [Microsoft][ODBC Microsoft Access Driver] Operation must use an updateable query.

Your ISP needs to give the IUSR_machine name account Change (RWXD) permission to the /fpdb folder or the folder where shop.mdb is located in on your web.  Note:  In some cases, your ISP where IIS is incorrectly installed and the server is using the Everyone account instead of the IUSR account, your ISP will need to give Everyone Change (RWXD).

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I get this error:Microsoft OLE DB Provider for ODBC Drivers error '80004005'  [Microsoft][ODBC Microsoft Access Driver] '(unknown)' is not a valid path.  Make sure that the path name is spelled correctly and that you are connected to the server on which the file resides.
/cgi-bin/shop1.asp, line 129

There are a number of different causes we have discovered for this.  The most common problem is listed as #1.

Solution#1:  The path you have specified for the location of your database in your web site is not correct.  The most common mistake is that you have used a URL instead of an absolute disk path.  You will need to edit the file global.asa in your web and change it for the absolute disk path to your shop.mdb database.  Contact your ISP to find out the path.

Before:  Session("ConnectionString") = "Driver={Microsoft Access driver (*.mdb)};dbq=http://www.jacksonholewyoming.com/fpdb/shop.mdb;"

to

After:  Session("ConnectionString") = "Driver={Microsoft Access driver (*.mdb)};dbq=c:\webshare\wwwroot\protest\fpdb\shop.mdb;"

Solution#2:  Your ISP has the incorrect version of MDAC (Microsoft Data Access Components installed on the server or the version is not correctly installed).   Have your ISP do the following:

Go to Start, Programs, Control Panel, and then click on ODBC.  Select Drivers and ensure that the ODBC version you have is 4.00.4200.00 or greater.  If not, go to http://www.microsoft.com/data and download the latest version of MDAC and install it on your server.  If it the version is correct, then continue as follows:

There is a bug with the installation of MDAC where some of the ODBC files are installed by default with "tight" security preventing the actual use of the files.  Make sure the files for these files are as follows.

a.  Go to c:/program files/common files/System.  Right click on the folder and select Properties, Security then Permissions.  Ensure that Everyone has RX permission, click on Replace Permissions on Subdirectory and propagate those permissions down to all folders and files below.

b.  Using Windows Explorer, go to c:/winnt/system32 and search for the file MSJET40.dll and locate its creation date.  Then click on the "modified" tab at the top to sort all files in the pane to sort by date.  Choose all of the files with this same date (these files make up the MDAC release), typically 6/2/99 or 6/3/99 using the Ctrl mouse click keys. Select Properties, Security and then permissions and gave Everyone at least RX permission to these files, click ok. 

Solution #3:  In some cases of server installation where the file and folder hieracy is not conventional to Microsofts default installation, the global.asa file will not be global.  Copy the global.asa file to the /mall folder and the /cgi-bin folder.

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I get this error when I click on the order confirmation page.

Microsoft VBScript runtime error '800a004c'
Path not found
/cgi-bin/merc-conf.asp, line 28
Line 28 is: Set a = fs.OpenTextFile(myheader)

A.  The path or file name for your email header file is not correct in the global.asa file.  Edit the global.asa file and change the path and filename to the absolute path and filename for a ascii text file.  Then Reboot.

Before:  Session("mytext") = "http://www.somethingwrong.com/wrongfile.txt"

to

After: Session("mytext") = "D:\web\support-test\cgi-bin\email.txt"

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When I ad an item to an order select a quantity greater than one, it is not calculating the total quantity when its figuring out the shipping.

Example: I order 5 Widgets costing $50 each. Shipping comes out as though
I made an order for $50, instead of an order for $250 (5 X $50).

Edit shop1.asp in HTML mode and add the last line as seen below.

Quantity = Request("Quantity")
 part = SQLEncode(Request("part"))
 price = SQLEncode(Request("price"))
 description = SQLEncode(Request("description"))
 units = SQLEncode(Request("units"))
 size = SQLEncode(Request("size"))
 weight = SQLEncode(Request("weight"))
 taxed = SQLEncode(Request("taxed"))
 upsell = SQLEncode(Request("upsell"))
 weight = Quantity * weight

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I upgraded from a previous version of SalesCart and now have SalesCart Pro installed but it appears that parts of SalesCart still show up.

This is because in earlier versions of Microsoft FrontPage the product replicated components in different directories both as cache as a part of backward compatiability.  The instructions below are manual uninstall directions for SalesCart.

To manually uninstall and remove all component files of SalesCart.  Look for and delete the following folders.  NOTE:  You will need to reinstall SalesCart PRO after following this procedure.

  1. Click on Start then Find and look for all files and folders on My Computer named Shop.  Delete them.
  2. Click on Start then Find and look for all files and folders on My Computer named SalesCart.tem.  Delete them.
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When I click on the confirm button, I get this error:

Microsoft VBScript runtime error '800a01ad'
ActiveX component can't create object: 'CDONTS.NewMail'
/colorfinishesoftexas/cgi-bin/merc-conf.asp, line 35

The error indicates that the script cannot create a CDONT's object.  CDONTS is contained in the Option Pack 4.0 Microsoft SMTP service.  If you are getting this message on your local computer, you should just ignore it because the functionality required to send mail form your local computer is simply not available.  If you have your site published to your ISP and you are getting this error message, it is because the ISP has not or has not "correctly" installed the Microsoft SMTP service which is a part of the Microsoft Web service in Option Pack version 4.0.  Please have your ISP correctly install Option Pack 4.0 and set the permissions correctly for this service to operate.

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I get this error after clicking on the Add button to add a product:

Microsoft OLE DB Provider for ODBC Drivers error '80004005'
[Microsoft][ODBC Microsoft Access Driver] Could not use '(unknown)'; file
already in use or you do not have permission to view its contents.

/cgi-bin/shop1.asp, line 129

Your ISP has the incorrect version of MDAC (Microsoft Data Access Components installed on the server or the version is not correctly installed).   Have your ISP do the following:

Go to Start, Programs, Control Panel, and then click on ODBC.  Select Drivers and ensure that the ODBC version you have is 4.00.4200.00 or greater.  If not, go to http://www.microsoft.com/data and download the latest version of MDAC and install it on your server.  If it the version is correct, then continue as follows:

There is a bug with the installation of MDAC where some of the ODBC files are installed by default with "tight" security preventing the actual use of the files.  Make sure the files for these files are as follows.

a.  Go to c:/program files/common files/System.  Right click on the folder and select Properties, Security then Permissions.  Ensure that Everyone has RX permission, click on Replace Permissions on Subdirectory and propagate those permissions down to all folders and files below.

b.  Using Windows Explorer, go to c:/winnt/system32 and search for the file MSJET40.dll and locate its creation date.  Then click on the "modified" tab at the top to sort all files in the pane to sort by date.  Choose all of the files with this same date (these files make up the MDAC release), typically 6/2/99 or 6/3/99 using the Ctrl mouse click keys. Select Properties, Security and then permissions and gave Everyone at least RX permission to these files, click ok. 

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Provider error '80004005'
 Unspecified error
/gifts/cgi-bin/GetOrder.inc, line 30

Same Problem as above Error 

Microsoft OLE DB Provider for ODBC Drivers error '80004005'

[Microsoft][ODBC Microsoft Access Driver] Could not use '(unknown)'; file already in use. /gifts/cgi-bin/GetOrder.inc, line 30

Same Problem as above Error 

When I try to install SalesCart/SalesCart Pro, I get this error message
Active Server Pages (ASP) Not Found and it is required to run SalesCart!

Windows 2000 users, please skip Steps 1-2, and download patch.

Because SalesCart is a dynamic application where web pages are created on the fly and depend on what the user selects, SalesCart requires ASP Active Server Pages to Run.  ASP is a part of the Option Pack 4.0 or a Part of IIS4.0.

Step 1:  Check to make sure you have ASP.  Click on Start, then Find File/Folder.  Look for the file asp.dll.  If you don't find, this file you need to download and install Option pack 4.0 or the lastest version of the person web server.

Step 2:  If you find ASP, you may download and install this patch which will allow you to bypass the install checking for ASP and let you install anyway.

Patch to bypass ASP checking.

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Simple Option Text Field produces no output in the checkout process or in the shop.mdb database.

You will need to replace your shop1.asp located in the cgi-bin folder with a revised version of the shop1.asp. A revised copy of the entire cgi-bin folder can be downloaded by clicking on the link below and entering the SalesCart user room. After unzipping the cgi-bin, the shop1.asp can be imported to your site using FrontPage.                   

        Go to SalesCart user room to download revised cgi-bin

 

Runtime Error 75 during creation of new SalesCart Web using WINDOWS 2000.

Perform Find Files or Folders, search My Computer for the file "frontpg.ini". This file should read:

[FrontPage 3.0]
FrontPageRoot=C:\Program Files\Microsoft Office
FrontPageLangID=0x0409
UILangAbbrev=enu

If it does not please copy and paste (above) to your frontpg.ini

Also, a temp folder must be created at: C:\Program Files\Microsoft Office\temp

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When adding item to cart receiving error:   Microsoft VBScript runtime error '800a000d'  Type mismatch: 'session' /cgi-bin/shop1.asp, line 129

Your ISP must enable Session State in IIS.

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Will SalesCart work with different localized and international versions of FrontPage 2000?

Yes.  

SalesCart will work with any localized version of FrontPage.  The only issue is the installation which may not place the files in the correct place because of the differences in installation routines.  Follow this simple procedure to correct the installation of SalesCart.
 
1.  Click on Start>>Find>>Files or Folders.  Type empty.tem and click on Find Now.  Make a note of the location of this directory/folder, keep the window open.  We will refer to this as Find Window #1.  This is where you need to "relocate" the salescart.wiz or salescartpro.wiz folder.
2.  Click on Start>>Find>>Files or Folders.  Type salescart.wiz for SalesCart 2.0 or salescartpro.wiz for SalesCart PRO and click on Find Now.  Once this location is found, highlight the folder under Name and click Edit>>Cut from the menu bar.  Return to the Find Window #1.  Right click on the empty.tem folder and select Explore.  This will take you to the location where this folder is.  Go up one level to the parent folder and select it.  Click Edit>>Paste.  This will move the New Web Wizard.
3.  Close the explorer window and the two Find File windows.
 
Next lets move the page templates:
1.  Click on Start>>Find>>Files or Folders.  Type toc.tem and click on Find Now.  Make a note of the location of this directory/folder, keep the window open.  We will refer to this as Find Window #1.  This is where you need to "relocate" the [salescart]*.tem folders.
2.  Click on Start>>Find>>Files or Folders.  Type [salescart]*.tem for SalesCart 2.0 and for SalesCart PRO and click on Find Now.  Once this location is found, highlight both of the folders under Name and click Edit>>Cut from the menu bar.  Return to the Find Window #1.  Right click on the toc.tem folder and select Explore.  This will take you to the location where this folder is.  Go up one level to the parent folder and select it.  Click Edit>>Paste.  This will move the New Web Templates.

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Receiving the following error on http://localhost after clicking the 'Add Items' icon:

HTTP 500.100 - Internal Server Error - ASP error
Internet Information Services 

Technical Information (for support personnel)
Error Type:
Microsoft OLE DB Provider for ODBC Drivers (0x80004005)
[Microsoft][ODBC Microsoft Access Driver]General error Unable to open registry key 'Temporary (volatile) Jet DSN for process 0x2b0 Thread 0x41c DBC 0x1f79e04 Jet'.
/salescart/cgi-bin/shop1.asp, line 137

Verify the path to the shop.mdb database is correct in the global.asa file. It should be similar to:

C:\Inetpub\wwwroot\test\fpdb\shop.mdb

Copy global.asa to the <Root Web>. This location is the same as http://localhost, and is usually located at c:\inetpub\wwwroot

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How do I install the personal web server on Windows ME/Windows98?

For those who have been unable to get PWS to run on WinMe, here's the process
that worked for me:

1) Download the newest version of PWS from
http://download.microsoft.com/msdownload/ntoptionpack/en/x86/win.95/download.exe 
Yes, this is the NT 4.0 Option Pack, but it includes the version of PWS for
Win95 which can be used on WinMe with the following tweaks. After
downloading Download.exe, run it and select the option to download PWS for
Win95.

2) See http://support.microsoft.com/support/kb/articles/q246/0/81.asp.
Download the patch and implement per the instruction in this KB article.

3) Important! Do a Custom install of PWS, installing only the Transaction
Server component. To do this, uncheck all the options, then check
Transaction Server - it will add checks to the other components needed for
it, but not the Personal Web Server option.

4) After Setup completes and a reboot, re-run Setup and add PWS. Reboot after
Setup completes.

5) PWS should now work. Easiest way to implement using it for local copies of
your web pages is to copy the contents of the entire local folder structure
of your web site to C:\Inetpub\wwwroot (or the folder you selected during
PWS setup). To clarify, if the local copy of your web site is in
D:\MyWebSite, with the default start page and all sub-folders located
there, you copy all the files and sub-folders, but not the D:\MyWebSite
folder itself.

6) If you are using ASP and your start page is default.asp, allow your file to
overwrite the default.asp file already in C:\Inetpub\wwwroot. If you are
using index.htm or some other start page, you need to rename the PWS
default.asp file so it is not the default page for the local site.

7) In your web browser address bar, type...

localhost

...to bring up your start page.

Other installation issues I encountered:

1) PWS Setup replaced regsvr32.exe with an old version. Extract regsvr32.exe
from the WinMe Setup files to C:\Windows\System to replace the old version
that PWS installed there.

2) My linked .js files would not work at first because they were in a folder
called "Scripts", but PWS comes pre-configured with a Virtual Directory by
that same name. So, references to that folder were actually going to the
Virtual Folder, and the requested .js file did not exist there.
Solution: Open the Advanced Options page of PWS manager and remove or rename
the "Scripts" Virtual Directory.

Bill James
Visit my VBScript Page: www.bilsway.com/vbspage/
Revised 29/Oct/2000 20:54

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I receive this error message when I click on the order confirm button.
Microsoft VBScript runtime error '800a0046'
Permission denied
/cgi-bin/merc-conf.asp, line 82

First, you need to confirm that the permissions on the /mailroot folder on the server are correct.  This problem is usually caused when the Everyone grroup does not have Change (RWXD) permission to the /mailroot folder and thus cannot create emails in the Queue folder.  However, on occassions, we have seen this problem related to having the checkbox Run in Separate Memory space under the MMSC properties for the Web Site Checked.  Make sure this checkbox is off.  Run in Separate Memory Space limits the web services from accessing the metabase.

When I click add to Cart, I get this error:

Error:
Provider (0x80004005)
Unspecified error

Microsoft VBScript runtime error '800a0046'
Permission denied

The Unspecified error can be caused by a number of different causes.  In general, this error indicates a permission issue where MDAC can't open the database.  See other possible causes here:

Cause 1:  Incorrect version of MDAC for the database version/provider.  Access97 requires at least MDAC 1.5 or greater.  Access2000 requires at least MDAC 2.5 or greater.  Access2002 requires at least MDAC 2.6 or greater.  Find out what version of MDAC you have.  It never hurts to upgrade to a later version as a possible solution.

Cause 2:  Corrupt shop.mdb or products.mdb database.  A corrupt database will produce this error.

Cause 3:  Bad versions of MDAC.  Microsoft seems to release multiple versions of MDAC and test these components a lot less than other software they release.  There was a bad version of MDAC 2.1 which had memory leaks and did not correctly set the permissions for some system32 dlls.  In other cases, we have seen situations where certain versions of MDAC 2.5 seem to have registry or registry permission errors.  These situations can be fixed sometimes by going to older version of MDAC and then upgrading back to the original version of MDAC or upgrading to the latest version of MDAC.

Cause 4:  Permissions on MDAC/ADO components or Microsoft Winnt directories do not all everyone to get to them.  Make sure that Everyone has at least RX permission to all of the files in the Winnt/system32 folder.  Also make sure Everyone has at least RX permission to all of the files in the C:\Program Files\Common Files\System and all the folders below these. 

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  Last modified: Friday September 21, 2007