Wish/Feature/Bug Request Report
Join the SalesCart Beta Program!
Provide meaningful feedback about our newly-developed products.

We are keenly interested in features and issues customer wish to report to as things that would like to see in future SalesCart releases.  If you have a Wish or Feature Request, use the following form to report it to us.

If you have a bug, you should report that through technical support to take advantage of our bug support level of service.  Any issue sent to support for evaluation as a bug will receive the following technical support level of service from engineering:

  1. Issues determined to be possible bugs by Support and escalated will receive a "workaround" within 3 business days of submission to Engineering from Support.

  2. Issues determined to be possible bugs by Engineering will receive patches and certifiable final fixes within 10 business days of original submission to Engineering from Support.

Remember, if you have a technical support issue or if you have a bug, please report software anomalies via our normal contact technical support process via our online Work Order Form.  We do not charge you support for issues that are characterized as Bugs or software anomalies.  If you are sure your issue is a bug, you may use the normal 30 day support form to report the issue, but you need to be sure to indicate to the engineer that you wish to have your issue escalated as a bug.  If you are not sure your issue is a bug are believe that it is, you may use the paid support form, and if the issue is later determined to be a bug at the conclusion of the support incident, your supports charges will be refunded to you.
 

Report Form

When you submit your Wish/Feature/Bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.
What version of the software are you using?
Are you using a Plugin, if so which one?
What SalesCart version are you using?
What version of Design Tool are you using?
What operating system are you using? You may make multiple selections by using the 'Ctrl' key.
 Other:
Please enter a brief one-line description of the problem:
(example: "Error message: 'ODBC driver for Access' ")
If the problem is reproducible, please list the steps required to cause it,
leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")
If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to fix non-reproducible bugs)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
Please provide us with the following information in case we need to contact you:
Name:   
Phone:  
SalesCart License :    *Required (Must be valid)
E-mail:  

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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  Last modified: Friday September 21, 2007