Wish/Feature/Bug Request Report

We are keenly interested in features and issues customer wish to report to as things that would like to see in future SalesCart releases.  If you have a Wish or Feature Request, use the following form to report it to us.

Remember, if you have a technical support issue or if you have a bug, please report software anomalies via our normal contact technical support process via our online Work Order Form.  We do not charge you support for issues that are characterized as Bugs or software anomalies.  If you are sure your issue is a bug, use the form first and get the free support to have it checked out.

Report Form

When you submit your Wish/Feature/Bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer.

Please be as specific as possible when describing the problem.

What version of the software are you using?
What version of Design Tool are you using?
What operating system are you using? You may make multiple selections by using the 'Ctrl' key.
Please enter a brief one-line description of the problem:
(example: "Error message: 'ODBC driver for Access' ")
If the problem is reproducible, please list the steps required to cause it,
leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")
If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to fix non-reproducible bugs)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
Please provide us with the following information in case we need to contact you:
Browser & Version :    

Enter the Validation Code:    

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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  Last modified: Thursday May 29, 2014